business | administration | degree | UK

Level 2 Certificate in Principles of Business Administration

Have any of your learners expressed an interest in studying for a business administration degree? UK and international learners could take their first steps towards this by completing this course.

This qualification allows your learners to develop their knowledge surrounding the different aspects of business administration, including the principles of providing administrative services, business documentation production and information management, understanding communication in a business environment and employer organisations, how to develop working relationships with colleagues and how to prepare text from recorded notes.

Upon completion of this course, your learners could go on to study for their business administration degree. UK and international learners may benefit from first completing one of our other courses, such as the Level 3 Certificate in Principles of Leadership and Management.


Unit 1: Principles of providing administrative services

In this unit your learners will develop their knowledge of different administrative tasks, meeting types, mail services and organising travel and accommodation. They will also learn about the impact of delivering poor customer service.

Unit 2: Principles of business document production and information management

In this unit your learners will learn how to prepare and distribute business documents and identify how information is managed in business organisations. This includes the importance of house style and document version control, how security, data protection, copyright and intellectual property legislation may affect distribution and storage of business documents and integrating images into documents.

Unit 3: Understand communication in a business environment

This unit will provide your learners with an understanding of written and verbal business communication, including how to identify appropriate body language and tone of voice for verbal communication.

Unit 4: Understand employer organisations

This unit will provide your learners with an understanding of the differences between private, public and voluntary sectors. Learners will be able to describe the internal and external influences on organisations and why change in the business environment is important.

Unit 5: Understand how to develop working relationships with colleagues

In this unit your learners will develop their understanding of effective team working, including what is expected of a buddy and techniques for providing feedback. They will also learn about conflict management techniques that may be used to manage conflicts.

Unit 6: Understand how to carry out business administration tasks

This unit will provide your learners with an understanding of how to carry out different business administration tasks, including how to deal with incoming and outgoing mail, managing diary systems and event organisation and finance for administrators.

Unit 7: Understand how to prepare text

This unit will provide your learners with an understanding of how to create text from recorded notes and different organisational procedures for storing information in a secure and confidential manner.

Key Information

Course Length 175 hours
Awarding Body TQUK
Course Level 2 Level 2
Learning Method(s)

Online learning
materials with
online assessment

Paper based
learning materials and
paper based assessment

Paper based
learning materials
with online assessment





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