counselling | courses | distance | learning

Level 2 Certificate in Information, Advice or Guidance

Would any of your learners benefit from studying one of our counselling courses? Distance learning makes it easy for learners to study anywhere, anytime.

Suitable for learners working in or aspiring to various roles such as Counsellors, Support Workers and Advisors, this course creates a foundation of knowledge relevant to the role which learners can build on in their future career. Your learners will develop and improve their practical skills needed to successfully convey information, advice or guidance in a wide range of situations and sectors.

This qualification introduces your learners to key principles including signposting, referrals and record keeping, and ensures that they are aware of good practice when utilising these. Your learners will also strengthen their knowledge of social policy in advice work and gain an understanding of discriminatory practices and how to overcome them.

Upon completion of this course, learners can progress on to another of our counselling courses (distance learning is available for those also) or focus on a new subject entirely.


Unit 1: Information, advice or guidance in practice

This unit provides your learners with an understanding of the differences between information, advice and guidance and how to meet the various requirements of different clients. Your learners will also gain knowledge of their boundaries and responsibilities in offering information, advice and guidance, including signposting, referrals and record keeping.

Unit 2: Developing interaction skills for information, advice or guidance

Within this unit, your learners will discover how to interact with clients, including appropriate and effective question styles, listening skills and non-verbal communication skills. Learners will develop an understanding of the impact of values, beliefs and attitudes on interactions and the importance of confidentiality and impartiality. This unit will also help learners to identify personal strengths and development needs.

Unit 3: Signposting and referral in information, advice or guidance

Your learners will develop an understanding of the difference between signposting and referrals, when it is appropriate to refer or signpost an individual and organisational procedures surrounding this. Your learners will also gain knowledge of good practice when signposting and referring, including recording, monitoring and evaluating signposting and referrals.

Unit 4: Information, advice or guidance in context

This unit provides your learners with an understanding of information, advice or guidance in the context of their own practice and a specific group of clients; exploring different ways of assisting clients to explore and make choices. Learners will also develop their understanding of discriminatory practices and behaviours affecting specific client groups, barriers and how to overcome them.

Unit 5: Skills for advice providers

This unit provides your learners with an understanding of the purpose and process of an advice interview, including the relationship between client and advisor, the advisor’s role, stages of the advice interview and client confidentiality. Your learners will strengthen their knowledge of social policy in advice work and sources of information, negotiating effectively on a client’s behalf and support and action planning.

Key Information

Course Length 120 hours
Awarding Body TQUK
Learning Method(s)

Paper based
learning materials
with online assessment

Paper based
learning materials and
paper based assessment



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