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Privacy Policy

This policy sets out how We, The Skills Network Limited, will use and protect any information that We may obtain from You in connection with Our services (including but not limited to when You use this website).

We may amend this policy at any time. You are bound by any changes We make to this policy with effect from the date of the change. If We make any substantial changes to the way in which We use Your personal information We will notify You. You can view the current version of Our privacy and cookies policy at any time by clicking on the “Privacy Policy” link on the drop-down menu accessible via the top right hand corner of each page of Our website.

Whenever You submit Your information to us in connection with Our services or Your use of this website, whether it be by using or completing an information submission form on Our website, by email, by SMS, over the telephone or in person, You are consenting to Our collection and use of such information in accordance with the terms of this policy and, if and to the extent that You opt in when requested by Us, are opting to be added to Our marketing database. Please see the “How do You stop marketing information being sent to You?” section below for further information if You no longer wish to receive marketing messages from us.

Who are We?

We are The Skills Network Limited, a limited company registered in England (number 06445363) whose registered office and address for correspondence is at Unit 16, Abbey Court, Benedict Drive, Selby, North Yorkshire, YO8 8RY, United Kingdom.

We are committed to ensuring that all personal information We hold is treated properly and in accordance with the Data Protection Act 1998. We are the data controller for the purposes of that Act and Our registration number with the Information Commissioner’s Office is Z1776544. In accordance with the Data Protection Act 1998, We are required to explain to You how We will treat any personal data which We collect from You.

What information do We collect and how do We use it?

It is possible to visit and browse some sections of Our website without being required to tell Us who You are or reveal any information about You.

If You subscribe to Our mailing list, register for any of Our courses or enter a promotion or competition using Our website, We will ask for certain information which may include Your name, postal address, invoice address, delivery address, credit or debit card number, expiry date and issue number (where applicable), other account details, PayPal account details, email address and telephone number. If You register for any of Our courses, We will use Your information to process your registration and for customer service and administration purposes. If You enter a promotion or competition using Our website, We will use Your information to process Your entry in accordance with the relevant promotion/competition terms and conditions (which You should familiarise yourself with before entering).

We may also use information held about You in the following ways: (i) to develop our services and ensure that content from Our website is presented in an effective, safe and secure manner for You and for Your computer/device; (ii) to allow You to participate in interactive features of Our website; (iii) to notify You about changes to Our courses, Our services and Our website; and (vi) to create reports based on Your usage of Our courses, Our services and Our website.

Where You have given consent, We may use Your information to inform You of special offers, promotions, new courses, products and services and changes to Our Website via post, telephone, email, SMS or other appropriate means. If You subscribe to Our mailing list but subsequently decide that You no longer wish to receive such mailings please see the section below headed “How do you stop marketing information being sent to You?”.

If You correspond with Us using email, We may retain the content of Your email messages together with Your email address and Our responses in order to manage Your relationship with Us. Your telephone calls to Us may be monitored for training and quality control purposes.

In the event that You provide us with feedback regarding Our courses, products or services, We may disclose that feedback to Our suppliers, awarding bodies and to other users of Our website.

You warrant that any information You supply to Us is accurate and up to date, that You will inform Us if any such information requires updating, and that if You submit a third party’s details to Us You have that third party’s permission to do so.

When We may disclose Your information

We may share personal information about You (i) with third parties who are directly involved in dealing with any enquiry made by You or in the performance of any contract between Us and You; (ii) with third parties who are providing Us with professional advice; (iii) with third parties who are appointed as Our data processor in connection with information relating to You; (iv) where We are legally required to do so; (v) in connection with criminal or legal investigations where permitted by law; (vi) in order to enforce or apply any agreement between You and Us; and (vii) to protect the rights, property, or safety of The Skills Network Limited, Our customers, Our employees or others.

We may also disclose Your personal information to third parties in the event that We sell or buy any business or assets (in which case We may disclose Your personal information to the prospective seller or buyer of such business or assets) or if We or substantially all of Our assets are acquired by a third party, in which case personal information held by Us about Our customers and those people on Our marketing database will be one of the transferred assets.

We will not disclose Your personal information to any third party for marketing purposes.

How do You stop marketing information being sent to You?

You can ask that such information is no longer sent to You by emailing Us at or by writing to us at The Skills Network Limited, Unit 16, Abbey Court, Benedict Drive, Selby, North Yorkshire, YO8 8RY, United Kingdom.

You may unsubscribe from receiving emails and SMS messages by clicking on the appropriate link in the footer of any of Our marketing emails or by following the instructions in any such SMS message. Please note that using this method will not unsubscribe You from Our telephone and postal mailing lists if You have also opted to receive either type of marketing messages (if You would like to unsubscribe from these methods as well, please email Us or write to Us using the contact details in the immediately preceding paragraph).

It may take up to 14 working days to remove You from Our marketing lists.

Controlling your personal information

You have a legal right to see a copy of the personal data (as defined in the Data Protection Act 1998) that We keep about You, subject to certain exceptions. Requests for such information should be made in writing to The Data Protection Officer, The Skills Network Limited, Unit 16, Abbey Court, Benedict Drive, Selby, North Yorkshire, YO8 8RY, United Kingdom along with payment of a fee of £10.

In accordance with the Data Protection Act 1998, We follow security procedures in the storage and disclosure of Your information. We may therefore request proof of Your identity before disclosing certain information to You.

If You believe that any information We are holding on You is incorrect or incomplete, please write to or e-mail Us at We will promptly correct any information found to be incorrect or incomplete.


The Skills Network is committed to ensuring Your information is protected and held securely, and We will take all reasonable steps to protect Your personal information. However, the internet is global and no data transmitted via the internet (including by email) can be guaranteed by Us to be completely secure during transmission. The Skills Network will not be responsible for any breach of security or for non-delivery of any e-mail unless this is due to Our negligence or wilful default. It is possible that the information You provide to Us will be temporarily transferred via a route outside the European Economic Area as it passes between You and Us.

Links to other websites and Our social media facilities

Our website contains links to other websites which are outside Our control and are not covered by this policy. If You access other websites using the links provided, the operators of those websites may collect personal information from You which will be covered by their respective privacy policies which You should read. We are not liable for the practices of such third party website operators in respect of Your personal information.

You acknowledge that any information that You post using Our social media facilities (such as Facebook, YouTube and Twitter) will be viewable by anybody who visits those websites and that such information is also subject to the relevant provider’s privacy policy. You are advised to consult each such privacy policy to see how they will use Your data.

You acknowledge that any content that You post using Our social media facilities will be considered non-confidential and non-proprietary, and that We have the right to monitor, remove, use, copy, distribute and disclose to third parties any such content for any purpose permitted by law.

You acknowledge that We will cooperate with any person, law enforcement authority or court order requesting or directing Us to disclose the identity of anyone posting or sending material using any of Our social media facilities in breach of any law (whether civil or criminal) or the legal rights of any party (including but not limited to intellectual property rights and rights to privacy).


What is a cookie?

Cookies are delicious biscuits that can be eaten with a cup of tea or a latte, however, cookies can also be little files of data that are stored on your computer or handheld device, unfortunately, it's the latter we are dealing with here! This website uses cookies in order to improve your user experience.

Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It is like an identification card which can only be translated by the server it originated from.

Cookies cannot tell Us information such as Your email address, which We can only collect where You tell Us, for example if You register for any of Our courses or provide Your details in a capture form.

Our website uses the following cookies for the following purposes:

Cookie Name Purpose More Information
Google Analytics _ga
These cookies are used to collect information about how visitors use Our website. We use the information to compile reports and to help Us improve Our website. The cookies collect information in an anonymous form, including the number of visitors to Our website, where visitors have come to Our website from and the pages they visited. Click here for more info
Tawk __tawkuuid
These cookies are used to collect information about how visitors use our 3rd party plugin Tawk. We use this to talk with customers through our website. Click here for more info
Hubspot hubspotuk
These cookies are used to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts. They include information like the domain and timestamps of the visit. Click here for more info

What to do if you don't want cookies to be set

Most internet browsers allow You to prevent cookies being stored on Your computer. Alternatively You may be able to configure Your browser to accept all cookies or to notify You when a cookie is offered by Our server. You may also be able to delete all cookies currently stored on Your web browser.

Some parts of Our website require cookies to be enabled in order to function correctly. Therefore unless You change Your browser settings You will automatically accept cookies from Our website.

We may also collect information about where You are on the Internet (e.g. the URL You came from, IP address, and domain types like and .com), Your browser type, the country where Your computer is located, the parts of Our website that were accessed during Your visit and any search terms that You entered using Our website. We may collect this information even if You are not registered with Us or do not log in to Our website, and will use it to administer Our website, for internal operations (including troubleshooting, data analysis, testing, research, statistical and survey purposes) and as part of Our efforts to keep Our website safe and secure.

For further information about cookies and how they are used, please visit